CompAir announces new Assure service agreements

CompAir has announced the launch of its new Assure service agreements, helping compressed air users avoid unplanned, unbudgeted downtime and production interruptions. Crucially, these new service agreements are not just available for CompAir equipment customers, but are available to all compressed air users, no matter the manufacturer or age of the equipment.

Often referred to as the ‘fourth utility’, compressed air is vital element in a wide range of industry operations. With the new Assure service agreements, CompAir says it is helping businesses optimise operational efficiencies, mitigate risks, and streamline working practices by ensuring customers only need to deal with one compressed air supplier.

Delivered by factory-trained service technicians and backed by a brand with more than 145 years of industry experience, there are three levels of the Assure service agreement available for compressed air users to take advantage of.

The first level, AssurePLAN, covers the timely replacement of consumable components such as oil and air filters, separators, and oil, with a 12-month warranty on these assets.

The second level, AssurePLAN+, provides planned servicing and maintenance for assured peace of mind, as well as diagnostics to identify any potential issues before they become a bigger risk. The agreement covers both consumable parts and other important wearable items, such as minimum pressure valves and inlet valves. AssurePLAN+ also provides warranty protection for a compressor’s air-end, covering six years for an oil-free system and ten years for an oil-lubricated.

The third level, AssureCOMPLETE, is the most comprehensive, ensuring all operational risk for a compressed air system is transferred to CompAir. The company says this delivers much greater peace of mind than extended warranties provide, which are limited and reactive by design.

With AssureCOMPLETE, CompAir and its customers interests are aligned, with the risk transfer agreement providing numerous mutual benefits. These include a fixed cost of ownership, assisting with budgeting, and reduced risks should issues arise. Downtime is kept to an absolute minimum, with CompAir helping to keep assets operational, and improved efficiency levels.

AssureCOMPLETE also helps protect customers, with CompAir assuming the responsibility of all unexpected costs. By implementing diagnostic and remote monitoring, repairs can be scheduled to prevent unplanned outages and networked assets enable advanced remote analysis.

Those that choose to take advantage of AssureCOMPLETE will also benefit from an enhanced supply chain management process, guaranteeing exceptional customer service, and resources will be allocated to focus maintenance staff on critical production areas. Finally, this level ensures a customer is entering into a fully transparent agreement with no surprises; there’s no exceptions hidden in the small print. CompAir is completely responsible for making sure a customer’s compressed air system operates to the highest standards.